1. Appointment Scheduling and Cancellation Policy

Booking

(Online, phone, or in-person)

At Lux House of Beauty, we value both your time and ours. To ensure a seamless experience for every guest, an Appointment Reservation Fee may be required at the time of booking.

Your Appointment Reservation Fee secures your reserved appointment time and is applied toward your service total at checkout.

Should you need to reschedule, your Appointment Reservation Fee will transfer to your new appointment if notice is given at least 48 hours in advance.

If you need to cancel your appointment with at least 48 hours' notice, your Appointment Reservation Fee will remain on your account as a credit toward a future service.

Please kindly note:

• Appointment Reservation Fees are non-refundable but may be applied as an account credit when cancellation or rescheduling is made at least 48 hours before your scheduled appointment.
• Rescheduling or canceling with less than 48 hours' notice will result in forfeiture of your Appointment Reservation Fee.
• Non-Member Appointments: Clients who cancel with less than 48 hours' notice or fail to arrive for their appointment will forfeit their Appointment Reservation Fee. If an Appointment Reservation Fee was not required at the time of booking, a fee equal to 40% of the service's regular retail price will be charged to the card on file.
• Lux VIP Membership Appointments: Appointments canceled with less than 48 hours' notice or missed without notice will be considered a used membership treatment. The monthly treatment credit will be forfeited and cannot be reinstated.
• Clients who do not arrive or contact us within 20 minutes of their scheduled appointment time will be considered a no-show.
• In the event of unforeseen emergencies, please contact us directly. We understand that life happens and will always do our best to accommodate when appropriate.

We appreciate your understanding and cooperation. These policies allow us to provide exceptional service to every guest while honoring the time reserved for each appointment.

Thank you for choosing Lux House of Beauty—we look forward to caring for you.

Confirmation

Appointment confirmations are sent via email and text message approximately 3 days prior to your appointment. We kindly ask that all appointments be confirmed promptly.

Cancellations

Appointments must be canceled or rescheduled at least 48 hours prior to the scheduled appointment time to avoid forfeiture of the Appointment Reservation Fee or applicable membership treatment.

Late Cancellation & No-Show

Non-Members

• Appointment Reservation Fee is forfeited.
• If no Appointment Reservation Fee was collected, a fee equal to 40% of the service's regular retail price will be charged to the card on file.
• Future appointments may require an Appointment Reservation Fee at the time of booking.

Lux VIP Members

• Appointments canceled with less than 48 hours' notice or missed without notice will be treated as a used membership treatment.
• The membership treatment credit cannot be reinstated.
• Repeated missed appointments may result in membership review or require advance booking approval.

No-Shows

Clients who fail to arrive or contact us within 20 minutes of their scheduled appointment time will be considered a no-show.

Non-Members: Appointment Reservation Fee is forfeited. If no Appointment Reservation Fee was collected, a fee equal to 40% of the service's regular retail price will be charged. Future appointments may require prepayment.

Lux VIP Members: The scheduled appointment will be considered a used membership treatment.

2. Late Arrival Policy

We recommend arriving 10 minutes prior to your scheduled appointment to allow time for parking and check-in.

Please do not bring additional guests unless they are receiving a scheduled treatment.

Late arrivals may result in a shortened treatment to avoid delaying the next guest. Treatments will be provided within the remaining appointment time whenever possible while maintaining the quality and integrity of your service.

Clients arriving more than 20 minutes late without prior communication may be considered a no-show and the applicable cancellation policy will apply.

3. Payment Policy

All major credit cards are accepted. We also accept Lux House of Beauty Gift Cards.

Any gift cards, vouchers, or certificates must be mentioned at the time of booking.

4. Refund Policy

Products

Only unopened and unused retail products in their original packaging may be returned within 7 days of purchase for a full refund or exchange.

Services

All services rendered are non-refundable.

Memberships, Packages, Gift Cards & Promotional Offers

Lux VIP Memberships, service packages, gift certificates, gift cards, prepaid services, promotional vouchers, series, and account credits are non-refundable and non-transferable, except where required by applicable law.

Unused balances may only be redeemed toward eligible services or products in accordance with the terms of the original purchase.

Promotional offers, discounts, loyalty rewards, referral credits, and special pricing have no cash value and may not be exchanged for cash, refunds, or credit.

Lux House of Beauty reserves the right to refuse refunds or transfers for promotional purchases, prepaid services, or special offers where permitted by law.

5. Health and Safety Policy

Please advise us at the time of booking of any health conditions, allergies, injuries, medications, or special needs that may affect your service.

If you are experiencing COVID-19 symptoms, a fever, contagious illness, active cold sore, unexplained rash, or open wounds in the treatment area, your appointment will need to be rescheduled.

6. Service Guarantee and Refund Policy

We value your satisfaction and strive to address any concerns promptly.

Due to the nature of professional services, completed services are non-refundable. If you have concerns regarding your treatment, please notify us within 48 hours so we can determine an appropriate solution, which may include an adjustment or alternative service at our discretion.

7. Children and Pets Policy

We love children; however, due to safety hazards including sharp implements, hot tools, and professional chemicals, children under 12 are not permitted unless receiving a scheduled service.

We kindly ask that childcare arrangements be made so all guests may enjoy a peaceful experience.

Per California regulations, pets are not permitted inside the studio except for trained service animals.

8. Personal Belongings Policy

Lux House of Beauty is not responsible for lost, stolen, or damaged personal belongings.

9. Behavioral Policy

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is abusive, inappropriate, threatening, or disruptive to the comfort of our guests or team.

10. Gift Certificate Policy

Gift Certificates have no cash value and may not be redeemed for cash.

Lost or stolen Gift Certificates cannot be replaced.

Gift Certificates are the responsibility of the holder.

11. Loyalty and Referral Program

Loyalty rewards, referral credits, and promotional credits have no cash value and cannot be redeemed for cash.

12. Service Changes and Pricing Policy

Lux House of Beauty reserves the right to adjust pricing for services and products without prior notice.

Prices quoted at booking are estimates and may change based on consultation, customization, or requested service modifications.

If an Appointment Reservation Fee has been collected, the quoted price at booking will generally be honored unless significant changes to the service are requested.

13. Special Promotions and Discounts Policy

Promotions, discounts, memberships, and special offers are subject to individual terms and conditions.

Offers cannot be combined unless explicitly stated and may not be applied retroactively.